Payment and delivery

Payment methods

Payment in the Olival webshop is possible in the following ways:

  • credit cards
  • payment slip
  • cash on delivery (only for the Republic of Croatia)

1. Credit cards

Payment by credit and debit cards in the Olival webshop takes place online through the CorvusPay system. It is possible to pay with the following cards:

Credit cards:

  • American Express
  • MasterCard
  • Visa
  • Diners Club

Debit card:

  • Maestro

After selecting "Credit card" payment, a field for entering card information will open. Information about the card and the owner is not stored on our servers, but the credit card number is checked and authorized directly in the authorization center of the card house.

For card payments, the Olival webshop uses the Corvus Pay payment platform. Since the customer enters all sensitive card data on the CorvusPay payment form, which is secured by a high level of SSL encryption (256-bit encryption), the merchant does not come into contact with the card data, is not responsible for their transfer or storage.

2. Payment slip

After completing the purchase with the "Payment slip" option, you will receive payment information to the specified e-mail. You can pay the bill via internet banking or by general money order at the counter of a bank, post office or FINA. If you pay from a foreign bank, all bank transaction costs are borne solely by the payer.

We send the shipment after the payment is visible on our giro account. We do not deliver goods on the basis of a payment confirmation.

3. Cash to the delivery

If you want to pay cash to the delivery person, choose cash on delivery. We recommend that you have the exact amount prepared so that the handover is faster. We pack and send the goods immediately after receiving the order.

NOTE: Payment by cash on delivery is only possible in Croatia.

Delivery

The package is delivered to the address via the Overseas Express delivery service or by post. Packages are sent from Croatia, EU.

CROATIA

Fast delivery (usually 1-3 working days, during sales 5-7 working days or more*).

Delivery cost:

  • for a package from 0.0 kg to 2.0 kg = 3.32 € 
  • for a package from 2.0 kg to 25.0 kg = 3.98 € 
  • for orders over 29.00 € = FREE

Free delivery for orders over 29.00 € is valid exclusively on the territory of Croatia.

*The speed of delivery may deviate from the usual during holidays, non-working days, during large sales actions (BLACK FRIDAY) and other situations in which there are possible difficulties during delivery.

ZONE 1

Slovenia, Hungary

Delivery cost:

  • for a package from 0.0 kg to 1.0 kg = 4.79 € 
  • for a package from 1.0 kg to 2.0 kg = 5.13 € 
  • for a package from 2.0 kg to 5.0 kg = 6.10 € 
  • for a package from 5.0 kg to 10.0 kg = 7.11 € 
  • for orders over 50.00 € = FREE

ZONE 2

Austria, Germany, Czech Republic, Slovakia

Delivery cost:

  • for a package from 0.0 kg to 1.0 kg = 7.26 € 
  • for a package from 1.0 kg to 2.0 kg = 7.71 €
  • for a package from 2.0 kg to 5.0 kg = 8.67 € 
  • for a package from 5.0 kg to 10.0 kg = 10.08 €
  • for orders over 50.00 € = FREE

ZONE 3

France, Italy

Delivery cost:

  • for a package from 0.0 kg to 1.0 kg = 10.03 €
  • for a package from 1.0 kg to 2.0 kg = 10.83 € 
  • for a package from 2.0 kg to 5.0 kg = 13.22 € 
  • for a package from 5.0 kg to 10.0 kg =15.77 € 

ZONE 4

Belgium, Luxembourg, Netherlands, Poland

Delivery cost:

  • for a package from 0.0 kg to 1.0 kg = 11.63 € 
  • for a package from 1.0 kg to 2.0 kg = 13.46 € 
  • for a package from 2.0 kg to 5.0 kg = 15.61 €
  • for a package from 5.0 kg to 10.0 kg = 18.55 € 

ZONE 5

Portugal, Spain

Delivery cost:

  • for a package from 0.0 kg to 1.0 kg = 14.97 € 
  • for a package from 1.0 kg to 2.0 kg = 16.56 € 
  • for a package from 2.0 kg to 5.0 kg = 20.15 € 
  • for a package from 5.0 kg to 10.0 kg = 28.11 € 

ZONE 6

Bulgaria, Romania

Delivery cost:

  • for a package from 0.0 kg to 1.0 kg = 23.33 €
  • for a package from 1.0 kg to 2.0 kg = 24.53 € 
  • for a package from 2.0 kg to 5.0 kg = 27.63 € 
  • for a package from 5.0 kg to 10.0 kg = 30.90 €

ZONE 7

Sweden

Delivery cost:

  • for a package from 0.0 kg to 2.0 kg = 11.95 € 
  • for a package from 2.0 kg to 5.0 kg = 16.59 €
  • for a package from 5.0 kg to 10.0 kg = 21.90 €

ZONE 8

Bosnia and Herzegovina, Serbia, Montenegro

Delivery cost:

  • for a package from 0.0 kg to 1.0 kg = 11.95 € 
  • for a package from 1.0 kg to 2.0 kg = 12.61 € 
  • for a package from 2.0 kg to 5.0 kg = 14.07 € 
  • for a package from 5.0 kg to 10.0 kg = 16.32 € 

THE REST OF THE WORLD

USA, Canada, Australia, Greece, Bulgaria, Albania and 195 other countries

Delivery cost:

  • for a package from 0.0 kg to 20.0 kg = 21.90 € 

 

NOTE FOR NON-EU COUNTRIES

In countries outside the EU, additional charges are possible. Customs and import duties are usually charged after the package arrives in the destination country. Handling costs and taxes may be additionally charged to the package. All package costs are covered by the end customer, that is, the person who receives the package.

Customs policies and import duties vary from country to country. OLIVAL has no control over additional transport and import charges. For accurate information on customs fees in the country in question, we suggest you contact the relevant authorities.

 

IMPORTANT: Delivery times abroad depend on the specific country and the possibilities of transport, i.e. sending the shipment at a certain time. We are available for all questions at info(@)olivalcosmetics.com

Calculation of postage for orders outside Croatia is available in the purchase process, after selecting a product or in the Shipping prices table.

  • Orders and payments received from Monday to Friday until 2 pm are sent the same day .
  • Orders and payments received on Friday after 2 p.m., Saturday and Sunday are sent on Monday.

The time of sending and delivery/delivery of the package is shifted to the first following working day in the case of holidays and public holidays.

If you want delivery on a specific date, please let us know in the notes when ordering.

The merchant reserves the right to temporarily suspend the validity of promo codes during sales promotions, or the validity period of other discount codes. Discounts or benefits automatically granted in the shopping cart cannot be combined with other discount codes. The welcome discount for newsletter subscribers can also be used after the first order.

For any additional questions, send us an inquiry at info(@)olivalcosmetics.com