Privacy Policy

Olival doo, Susedsko polje 55, 10040 Zagreb, OIB: 82376582315 pays special attention to the protection of personal data and privacy, and processes data in compliance with all relevant laws and regulations.

The following text contains information on privacy protection when using this site and information on internet cookies.

Privacy protection

The privacy policy describes how Olival doo handles your personal data when using the Olival webshop. Personal data is considered to be your identification data - name and surname, e-mail address, home address and telephone number, i.e. data that are not otherwise publicly available, and which Olival doo receives and processes during your use of the Olival webshop. Personal data is collected solely on the basis of the voluntary provision of such information by the user, such as filling out a web form or signing up for the newsletter. Non-personal information and data may be automatically collected through internet cookies.

Olival collects the following data for business purposes:

• name and surname
• address of residence/residence/apartment
• e-mail address
• contact phone number
• selected account password

Reasons for processing personal data

Due to the conclusion and fulfillment of contractual obligations, Olival processes personal data for the following actions:

• opening user accounts
• order processing
• delivery, i.e. sending ordered shipments
• transmission of commercial communications by e-mail, telephone, mail or courier delivery, and within the limits of consent
• providing answers to questions
• resolution of any disputes or complaints
• promotion of Olival products and assortment
• sales, advisory and marketing activities

Recipients of personal data can be:

• contractual partners for delivery or dispatch of shipments (Overseas Express, Zastavnice ul. 38, 10251 Hrvatski Leskovac, Transagram, Samoborska cesta 145, 10000 Zagreb, Hrvatska pošta dd Jurišićeva 13, 10000 Zagreb)
• contractual partner for the provision of card payment services Corvus Pay doo from Zagreb, Buzinski privlas 10
• webshop sales service provider Shopify International Limited, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin, Ireland
• Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
• Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbor Dublin 2, Ireland
• Mailchimp, c/o The Rocket Science Group, LLC 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA

Olival doo will keep your personal data confidential and will not distribute, publish, give it to third parties for use or make it available to any third party in any other way without your prior consent. Every visitor has the possibility to register. Registration on the website www.olival.hr allows visitors to purchase products faster. However, visitors to the website or webshop have the option to purchase regardless of registration.

As a user of the site, that is, the webshop at www.olival.hr, you can choose not to register, but in that case you will not be able to use certain functionalities. In case you do not want to register for shopping, it is necessary to enter the basic data required for the delivery or sending of the product, and depending on the selected payment method and country, also the data required for making the payment.

By using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for currency conversion purposes. You also agree to have that currency stored in your browser's session cookie (a temporary cookie that is automatically removed when you close your browser). We do this so that the selected currency remains selected and consistent when browsing our website so that prices can be converted to your (the visitor's) local currency.

Correction and deletion of personal data

In case of registration on the site, please enter all changes to your personal data in your personal profile in a timely manner to ensure the completeness, accuracy and up-to-dateness of your personal data in your further use of the Olival webshop.

Every user of this site can exercise the right to be forgotten at any time, or request the deletion of personal data. This can be requested by sending a request to the authorized person for the protection of personal data via the e-mail address: info@olivalcosmetics.com

If you ask Olival doo to cancel your registration or delete your account, Olival doo undertakes to permanently remove all your personal data entered during registration from the site without delay. All employees and business partners are responsible for respecting the principles of privacy protection.

For all questions regarding the processing of personal data, the authorized person for the protection of personal data is responsible, who can be contacted by e-mail at: info@olivalcosmetics.com

Information about internet cookies

Internet cookies are short text files that are stored on the device (computer, mobile device, tablet, etc.) of the user of the site. They contain information about the web pages that the user has visited, and they are stored by the browser that the user uses. Cookies make it possible to recognize the user when he visits that website again. The data contained in internet cookies do not contain personal data such as name, surname or e-mail address.

Internet cookies are used to properly launch the site, improve the quality of the user experience, and anonymously track user preferences and interests.

How to manage internet cookies

Cookies can be managed in several ways. It is important to keep in mind that the removal or blocking of cookies can have a negative impact on the functioning of the site and the availability of its individual parts or features, and thus on the user experience when using it. The acceptance of internet cookies can be regulated through the internet browser settings, usually under "Tools" or "Preferences". You can find more information about cookie management in the "Help" section of your browser.

Overview of Internet cookies

Our site uses session and permanent cookies. Session cookies are stored temporarily, that is, they are removed immediately after closing the browser. Persistent cookies remain stored on the device until deleted, depending on the expiration date. Most of the cookies on this page are permanent and last up to 2 years, depending on the date of download to the device.

There are four types of internet cookies on this page - necessary, analytical and statistical, marketing and functional cookies.

Necessary internet cookies required to run the site and cannot be turned off. This type of cookie is set exclusively in response to actions such as language selection, currency, login sessions or privacy settings. The browser can be set to block these cookies, but this may affect the operation of the site, or the user experience. If cookies are turned off, the settings will not be remembered, so they will have to be asked, chosen and accepted again each time.

Analytical and statistical cookies originate from the integrated analytical tools of the web platform and Google Analytics, which anonymously measure data such as the number of visitors and traffic sources. The included analytical and statistical cookies allow us to better understand the user experience and to improve it. More information about Google Analytics cookies can be found here .

Marketing and retargeting cookies come from the DoubleClick tool and the Facebook pixel, which enables a better user experience and the display of relevant ads based on interest profiles. If this type of cookie is not accepted, it will not be possible to offer targeted advertising.

Functionality cookies allow the website to remember your choices (such as your choice of language or your login information). We use the data we collect with these cookies to provide a user experience on our website that is tailored to your choices and habits.