Complaints
For any damage incurred during delivery or transport, incorrectly delivered products, or defective items, please contact us by email at info(@)olivalcosmetics.com or by phone at +385 1 3438 273.
Please include the following information:
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Order number or place of purchase
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A detailed description of the issue
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Supporting photos and/or videos
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The batch/serial number and date indicated on the packaging
We will resolve all complaints as quickly as possible. In these cases, Olival d.o.o. covers all costs related to product replacement.